Talk about a thing you complained about something (but finally got a good result)
You should say:
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What did you complain about
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Who you complained to
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When it happened
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What was the result and why you were satisfied with the result?
Sample Answer:
- There was a time when I had to complain about the poor internet connectivity in my apartment.
- I live in a multi-story building, and the internet connection was extremely slow and unstable.
- It was causing a lot of inconvenience in my day-to-day life, as I work from home and need a reliable internet connection to carry out my work.
- I complained to the internet service provider about the issue, and they sent their technician to check the connection.
- The technician informed me that the signal strength was weak due to the distance from the building’s main server.
- I was frustrated as I had already paid for a higher package with promised high-speed internet, and the issue persisted even after multiple complaints.
- After a few days, the internet service provider contacted me again and informed me that they had installed a new server in the vicinity, and I could switch to a new package that would give me better connectivity.
- They also waived off the extra charges for the upgraded package for the first two months as compensation for the inconvenience.
- I was pleased with the result as the new package provided stable and fast internet connectivity, which allowed me to work efficiently.
- The service provider’s timely response and solution to my problem made me satisfied and loyal to their service.
- In conclusion, complaining about the poor internet connectivity in my apartment led to a satisfactory resolution.
- After the service provider installed a new server in the vicinity, which improved the signal strength and provided me with better internet connectivity.
Follow Ups:
1. When do people usually complain?
People usually complain when they face problems or when they feel dissatisfied with a service or product. Complaints can also arise when they encounter rude or unhelpful behavior from staff, experience delays or encounter other negative situations.
2. Can complaining help solve problems?
Complaining can be helpful in solving problems, as it alerts companies or individuals to issues that need to be addressed. It can lead to improvements in products or services, and can also help people to feel heard and acknowledged.
3. What kind of people complain?
People from all walks of life may complain, but some individuals may be more prone to complaining than others. Those who are detail-oriented, assertive or have high expectations may be more likely to voice their concerns.
4. Do you think customers’ complaints will improve product or services?
Yes, customers’ complaints can be a valuable source of feedback for businesses, as they provide insight into areas where improvements are needed. By addressing complaints, companies can show that they value their customers and are committed to providing quality service.
5. Are there any disadvantages to setting up customer service?
While setting up customer service can be beneficial, there are also potential drawbacks. Companies may need to invest significant time and resources into training staff and developing effective complaint resolution systems. Additionally, some customers may abuse the system, making false or exaggerated complaints that can be time-consuming and costly to address.
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