Describe a good service you received

Describe a good service you received

• What the service was?

• When you received it?

• Who you were with?

• How you felt about it?

• Well, most organizations try to give the best service to their customers, as customer satisfaction plays an important role in making any business successful.
•  Here, I would like to talk about an occasion when I received wonderful service in a restaurant.
• A couple of months back, on the occasion of my parent’s wedding anniversary, I wanted to make them feel special.
• So, I came across the idea to organize a small get together in a famous restaurant called ‘Red Leaf’.
• For this, I called them to reserve some tables for the coming Saturday to avoid any sitting issues.
• On that day, we visited there around 8 pm.
• I must say, we were completely astonished because the place was beautifully decorated with balloons and flowers.
• If I talk about the taste and quality of their food, it was out of this world.
• Firstly, we ordered some starters, like spring rolls and fries, which were super delicious and fresh.
• Then, we started our main course, which was also mouthwatering.
• I have to say, we all got surprised when the manager brought a cake and congratulated my parents on their anniversary.
• Their service was very awesome, as the staff members were very sincere and polite.
• Apart from this, they gave us a special discount for organizing a party in their establishment.
• Overall, we were very satisfied with their food, service and hospitality.
• So, that was the time when I received good service while I was eating something at a restaurant.

Follow-ups

1   What do you think of the relationship between companies and consumers?

I would say organisations and customers largely depend on one another. Companies provide people with good quality products, which helps customers make their lives smooth. Customers help companies grow their businesses by purchasing their products and services. That’s why most companies  try to give the best customer service to their potential customers.

2   As a customer, what kinds of services would you expect to receive from a company?

I believe companies should make their customers satisfied by providing them high quality products and services. If the company gives a guarantee or warranty on any particular item for a certain period, then they should not make any excuses while making claims by customers. Similarly, if the organisation has delivered a faulty product, then they should immediately apologise and provide them a refund or a replacement.

3  What kind of jobs involve coping with the public?

As far as I know, most jobs these days involve a certain degree of dealing with the public. Jobs, such as marketing, sales, retail and other service related jobs, require employees to directly deal with potential customers. Then, in healthcare and education services, workers have to cope with the public.

4 Why should companies react quickly when customers have difficulties?

I think organisations should take immediate actions when their customers face some problems. If a company doesn’t focus on consumers’ complaints, then this can put a negative impact on the brand value of the company. So, companies should solve customers’ queries as soon as possible.